Returns Policy

Returns Policy main image Returns Policy image

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). With bulky items (like vehicle hoists and wheel service equipment) any warranty issues will be dealt with onsite or by liaison by phone or email.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping / Shipping Cost

Same day shipping on orders placed before 12pm, pending stock availability. 

Flat rate shipping for orders in VIC, SA, NSW is $17.95

Flat rate shipping for orders in WA, QLD, NT, TAS is $19.95

Free shipping applies to Scan tool orders within Australia when order value is over $400 inclusive of GST

Note - Some Heavy and bulky items may be excluded from Free Shipping & Flat Rate Shipping

For overseas shipping please contact us on +61 7 5437 9969

We can ship to virtually any address in the world. Note that there are restrictions on some flammable and bulky products.

WHERE do items need to be returned to?
Most items will be returned to: 1/42 Technology Drive Warana Qld, 4575

Some items may need to go direct to Importer and will be advised if this is required

Instore return option?
Our address : 1/42 Technology Drive Warana QLD 4575

Packing materials?
Items need to be in orginal packaging for returns